Returns & Exchanges

At Jars Céramistes, we want you to be completely satisfied with your handcrafted stoneware. If your order does not meet your expectations, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.

1

Initiate Your Request

Contact our customer service team with your order number and the details of the items you wish to return or exchange to receive a Return Authorization.

2

Prepare the Package

Carefully wrap your ceramics in their original protective padding and box to ensure they are not damaged during transit; fragile items must be securely packed.

3

Ship the Items

Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center for inspection.

4

Refund or Exchange Processing

Once our artisans verify the condition of the returned pieces, we will issue a full refund to your original payment method or ship out your replacement items within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing